Amber
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Activity overview
Latest activity by Amber-
Amber created an article,
Absence Process Workflow
This article outlines the absence process in the Absence Management feature, including the roles and responsibilities of everyone, from employees and substitutes, to Campus Users and payroll. Emplo...
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Amber created an article,
Identifying an Employee's Absence Approvers
When using the Absence Approval feature, you have the ability to assign one (or multiple) absence approvers who may approve/deny an employee's request. This article explains how to identify an empl...
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Amber created an article,
Editing an Existing Staff Profile
Note: This functionality applies to organizations that utilize the Human Capital Management (HCM) configuration.This article explains the basic steps used to access and edit a Staff Profile once t...
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Amber created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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Amber created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Amber created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Amber created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Amber created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Amber created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Amber created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...